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German Speaking Process Analyst (Incl. Relocation package)

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icons/navigation/arrow/black Back

icons/export/location Location

Dublin, Ireland

icons/export/language Language

German speakers

icons/export/industry Category

Security & Fraud Prevention

icons/export/posting_date Starting date

January 10, 2022

icons/export/moving abroad Relocation package


Your next career adventure?

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Our client is a Fortune 500 company who specializes in providing information technology, consulting, and business outsourcing services for some of the biggest companies in the world. Are you interested in Tech and have a strong analytical mindset? Then this job could be for you! 
This job is located in beautiful Dublin, Ireland- known for it´s magical atmosphere, funny "banter" and international environment. 
As a process agent your role will consist of tech and customer care, research, analyzing of data and using this to evolve client platforms. 
Your role as a process agent will be to ensure smooth delivery of service to one of our prestigous well known Tech clients. The role will consist reviewing triage, assess, prioritize and make decisions on audits resulting from a process review. 
Ideal candidates will be comfortable understanding Tech and customer care campaigns and supporting bugs, audits and invoicing. 
Primary job responsibilities:
  • Flag any case blockers & escalations to Vendor Team Lead/MSFT FTE where necessary
  • Issue notices to partners in accordance with decisions made on individual cases, tracking all correspondence
  • Attend daily calls with SDM Team Lead and flag when cases are blocked/ready to be closed
  • Track the execution of determined consequences E2E with internal teams & partners

The ideal candidate 
  • Fluent in German 
  • Tech savy 
  • Communicative, flexible and with an consultative approach 
  • Detail oriented, organized 
  • Experience from from service and sales 

The offer 
  • Competitive salary 
  • Relocation help of 3000€
  • Paid training 
  • Health and Life insurance 
Sounds interesting? Apply today by submitting your application CV in English! 
One of our recruiters will review your application and invite you for a first call to tell you more about the role and the recruitment process. 
We are looking forward to hearing from you! 

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Dublin, Ireland

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    Box Office

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    € 132

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